Terms & Conditions

OBSERVE: Identify core legal concepts for clarity.

• Operator: The legal entity operating slotozenz.com, registered as Dama N.V. (company number 152125, Scharlooweg 39, Willemstad, Curaçao), licensed by Curaçao Gaming Control Board (OGL/2023/174/0082, valid until 31 December 2025).
• User: Any individual accessing or using slotozenz.com.
• Player: A registered User with a verified account entitled to participate in gambling activities.
• Bet: A monetary stake placed by a Player on a game or event offered by slotozenz.com.
• Wager: The act of placing a Bet using funds, including both real money and bonus credits.
• Bonus: Any promotional offer granting extra funds or spins, subject to specific terms.
• Account: A personal profile registered on slotozenz.com for participation in gaming activities.
• KYC (Know Your Customer): Identity verification process required for regulatory compliance.

EXPAND: Definitions anticipate and clarify all subsequent sections, eliminating ambiguity for regulatory precision.

Account Registration

OBSERVE: Ensure registration process aligns with AU legislation and Curaçao licensing. Age, KYC, user obligations, and truthful information are legally critical.

Eligibility and Age Requirement

• Minimum Age: You must be at least 18 years old and legally permitted to gamble under Australian laws to register and use slotozenz.com. The Operator reserves the right to require proof of age at any stage.

Registration Process

1. Account Creation: Users must complete the online registration form available at slotozenz.com, providing accurate email and personal data.
2. Email Verification: A verification email will be sent; registration is completed only upon successful verification.
3. KYC Documents: The Operator may request official documents (e.g., passport, utility bill) to confirm your identity, address, and age. KYC verification is mandatory for withdrawals, in compliance with AU and Curaçao regulations.

User Obligations

• Accuracy: You are required to supply current, truthful, and complete information. Providing false/incomplete details may result in account suspension, closure, and forfeiture of funds.
• Account Security: Users must maintain password confidentiality and are fully responsible for activities conducted under their account. Loss or theft of credentials must be reported immediately to [email protected].
• Single Account Rule: Only one account per person, household, device, and IP address is permitted. Violation may result in termination.

REFLECT: Section integrates AU age-restricted gaming and internationally accepted KYC standards; user duties ensure regulatory and operational security.

Regional Compliance Note: Australian players are subject to ID verification and AML (anti-money laundering) checks in accordance with regional standards.

Betting & Gameplay Rules

OBSERVE: Establish clear mechanics for fair play, wagering, and user conduct per international best practice and AU fairness requirements.

Bet Placement

• Minimum/Maximum Bets: Each game details the permissible wager range; consult the game interface on slotozenz.com for current limits.
• Bet Types: Permitted bets include slots, table games, and live casino offerings as listed on the website. Not all games may be available in every region.

Bet Cancellation & Modification

• Finality: Once a bet has been placed and accepted, it cannot be modified or cancelled except in case of technical errors recognized by the Operator.
• Technical Failures: In case of system malfunction or game interruption, the bet may be voided, and funds returned at the Operator's sole discretion.

Conduct in Live Casino/Chats

• No Insults: Abusive, racist, defamatory, or threatening language is strictly prohibited in live chats and gaming rooms.
• No Fraud: Collusion, external assistance tools, or any fraudulent activities are forbidden. The Operator reserves the right to investigate irregular play and suspend implicated accounts.

REFLECT: Wagering practices and code of conduct are aligned with AU responsible gaming guidelines and international casino standards.

Bonus Terms

OBSERVE: Bonuses are a frequent source of user disputes; legal precision required for activation, wagering, abuse prevention, and limitations.

Bonus Activation & Wagering Requirements

1. Eligibility: Bonuses are available only to registered Players aged 18+ with verified accounts. Activation instructions are specified for each promotion on slotozenz.com.
2. Wagering Requirements: Unless otherwise stated, all bonuses must be wagered at least 40x the bonus amount within 30 days of crediting, and by no later than 31 December 2025. Unmet wagering requirements may result in removal of bonus and winnings.
3. Maximum Bets with Bonus: The maximum bet allowed when a bonus is active is AUD 7 per spin or equivalent, unless otherwise stated in promotional terms.

Prohibited Games & Actions

• Game Restrictions: Not all games contribute equally to wagering requirements. A list of restricted games is available on the bonus terms page.
• Abuse Prevention: Risk-free betting, hedging, oppositional betting, or any attempts to exploit bonus programs will void bonuses and related winnings, and may lead to account suspension.

Combining Promotions

• Single Bonus Policy: Unless explicitly permitted, only one bonus can be active at a time. Attempting to combine multiple promotions may result in cancellation of all bonuses concerned.

REFLECT: Section ensures full transparency of bonus mechanics, preempting disputes under AU consumer law and upholding Curaçao requirements.

Regional Compliance Note: All advertised promotions are subject to Australian consumer protection legislation and must be played through by 31 December 2025.

Payments & Withdrawals

OBSERVE: Clarity in transaction methods, limits, fees, and anti-fraud systems is crucial for both user trust and regulatory compliance.

Deposit Methods, Limits & Fees

• Available Methods: Supported deposit options include bank cards, e-wallets, cryptocurrency, and selected local AU banking methods, as listed on slotozenz.com.
• Limits: Minimum deposit is AUD 10; maximum deposit may apply based on chosen method.
• Fees: slotozenz.com does not charge fees for deposits; third-party banking charges may apply.

Withdrawals

1. Eligibility: Withdrawals are permitted only for Players with verified KYC documents. Additional checks may be required for cumulative withdrawals exceeding AUD 2,000 within a 30-day period.
2. Processing Time: Withdrawals are processed within 72 hours from request, not exceeding 5 business days except in cases involving verification delays or external payment processor issues.
3. Limits: The maximum withdrawal per week is AUD 5,000, and per month AUD 20,000, unless otherwise agreed in writing.
4. Fees: slotozenz.com does not charge withdrawal fees. However, intermediary bank or crypto network fees may apply, for which the user assumes responsibility.

Refunds and Reversals

• Bet Refunds: Bets placed in error due to technical malfunction or verifiable system fault may be refunded at the Operator's discretion.
• Bonus Forfeit: In the case of bonus abuse or rule violation, the Operator may forfeit related bonus funds and winnings.

REFLECT: All payment procedures are established in accordance with AU AML/CTF guidelines and Curaçao licensing requirements; user interests and anti-fraud systems are balanced.

Limitation of Liability

OBSERVE: Fairness, accuracy, and limitations on liability require detailed delineation. Protective clauses are critical to mitigate risk under AU and international law.

1. Operator's Commitments: slotozenz.com will provide gaming activities with fairness, accuracy, and as described. All game outcomes are determined by certified RNGs or live dealer activities subject to regulatory audits.
2. Scope of Liability: The Operator is not liable for:
   • Technical failures, disruptions, or system errors outside its reasonable control, including network issues or third-party failures.
   • Losses resulting from User negligence or breach of these Terms.
3. Maximum Compensation: Any compensation or remedy shall not exceed the amount of the bet, wager, or sum lodged to the affected game round.

REFLECT: Liability boundaries are clearly set to align with industry best practice and AU consumer protection limits.

Intellectual Property Rights

OBSERVE: All intellectual property (IP) issues require precise clarification to prevent unauthorized use.

• Ownership: All content, images, game software, designs, trademarks, and other materials on slotozenz.com are the exclusive property of their respective copyright holders and the Operator.
• No Unauthorized Use: Copying, reproducing, distributing, modifying, or transmitting website content or software without prior written permission is strictly prohibited.
• Licenses: Users are granted a limited, non-transferable license to use slotozenz.com solely for personal, non-commercial purposes in accordance with these Terms.

REFLECT: Section protects both Operator and supplier IP, fulfilling AU copyright and international treaty obligations.

Privacy & Data Protection

OBSERVE: Data compliance is maintained through a dedicated privacy policy and practices in line with AU privacy standards.

• All personal data submitted to slotozenz.com is processed and safeguarded in accordance with the Privacy Policy published on the site.
• The Operator implements technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure.
• For data access or erasure requests, contact: [email protected].

REFLECT: Section references full details set out in the standalone Privacy Policy to avoid duplication and ensure legal accuracy.

Changes to Terms

OBSERVE: Users must be notified of updates and retain the right to discontinue site use in event of disagreement.

1. Notification Procedure: The Operator may amend these Terms at any time. Material changes will be communicated to Users via email and/or prominent on-site banner prior to taking effect.
2. Acceptance/Disagreement: Continued use of slotozenz.com following any changes constitutes acceptance of the updated Terms. If you do not agree, you must cease use and contact [email protected] to close your account.

REFLECT: Update mechanism aligns with AU disclosure norms and protects Users' freedom of choice.

Termination & Suspension

OBSERVE: Detail grounds and process for account suspension/closure, fund refund, and user notification.

1. Operator-Initiated Termination: slotozenz.com may suspend or terminate your account for:
   • Suspected fraud, money laundering, or breach of these Terms
   • Provision of false or incomplete registration details
   • Unlawful activity related to gambling in AU or under Curaçao law
2. User-Initiated Termination: You may request account closure at any time by contacting [email protected].
3. Funds Refund: Upon closure, provided no fraud or breach occurred, remaining funds (excluding bonuses subject to unmet wagering) will be returned via the original payment method subject to standard verification checks.
4. Notification: Users will be informed of closure, grounds, and any subsequent actions taken.

REFLECT: Termination processes uphold user protection, anti-fraud measures, and regulatory transparency per AU and Curaçao standards.

Governing Law & Jurisdiction

OBSERVE: Specify applicable laws, dispute mechanisms, and cross-border legal effects.

1. Governing Law: These Terms are governed by the laws of Curaçao, unless mandatory provisions of relevant Australian law otherwise apply.
2. Dispute Resolution:
   • Users must first contact [email protected] for dispute resolution. If unresolved, Users may escalate to the Curaçao Gaming Control Board or seek independent arbitration.
   • All disputes not amicably settled will be resolved by arbitration in Curaçao, unless prohibited by mandatory AU law, in which case Australian courts may assert jurisdiction.

REFLECT: Section ensures legal certainty, international enforceability, and user access to fair recourse.

Regional Compliance Note: Australian law may override specific Curaçao terms where it concerns consumer and player protections.

Contact Information

OBSERVE: Full, accurate, and accessible contacts ensure user rights to support and redress under law.

• Website: https://slotozenz.com
• Customer Support Email: [email protected]
• General Inquiry Email: [email protected]
• Press: [email protected]
• Human Resources: [email protected]
• Legal/Head Office Address: Scharlooweg 39, Willemstad, Curaçao

For all legal notices, official correspondence must be addressed to the registered office above.

REFLECT: All communication channels are outlined for diverse user needs, reflecting regulatory transparency and operational good practice.