Privacy Policy

This Privacy Policy explains how your personal information is collected, used, and protected when you access or use the casino services on slotozenz.com. It applies to all players and website visitors residing in Australia. The policy is effective as of 1 January 2025.

Who We Are

OBSERVE: Identification of the data controller and responsible contact.
EXPAND: Integration of corporate information, registration, and contact channels, ensuring compliance with AU and international regulatory obligations.
REFLECT: Comprehensive disclosure of operator, licensing, and communication details for user transparency.

Legal Operator: slotozen is operated by Dama N.V., registered under company number 152125, with legal address at Scharlooweg 39, Willemstad, Curaçao.
Parent Company: Dama N.V., founded in 2021, with licensed operations for slotozenz.com under Curaçao Gaming Control Board license OGL/2023/174/0082 (valid until 31 December 2025).
Regional Representation: slotozen services are offered to clients in Australia via the platform slotozenz.com.
Data Protection Contact: All privacy and data protection requests should be addressed to our Data Protection Department at [email protected] or [email protected].

Regional Compliance Note: This policy complies with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

What Personal Data We Collect

OBSERVE: Analysis of all personal and technical data collected during website access and service usage.
EXPAND: Inclusion of explicit and implicit data types relevant to AU legal definitions.
REFLECT: Provision of a full inventory for user awareness and regulatory transparency.

Personal Identification Data: Full name, date of birth, residential address, email address, telephone number, government-issued identification documents (for KYC).
Technical Data: IP address, device information, browser type, operating system, and access logs.
Payment and Transaction Data: Payment card or e-wallet details, transaction histories, withdrawal and deposit records.
Behavioral and Usage Data: Account activity, betting history, clickstreams, gaming preferences, session data.
Cookies and Tracking Technologies: Session cookies, persistent cookies, and tracking pixels for operational, security, analytics, and marketing purposes.

Legal Obligation: Collection includes only data necessary for lawful operation, regulatory compliance, and protection of users, as required under AU law.

Legal Basis for Processing

OBSERVE: Detailing all recognized grounds for processing user data under Australian and international privacy law.
EXPAND: Addressing multiple bases (consent, contract, legal obligation, and legitimate interest) as relevant to online gambling.
REFLECT: Ensuring clear legal justification for all categories of processing.

User Consent: Data is processed with your explicit consent for optional services, marketing, and cookies management. Withdrawal of consent does not affect prior processing.
Contractual Necessity: Processing is required for account creation, management, service delivery, payment processing, and payouts in accordance with user agreements.
Legal Obligation: slotozenz.com must comply with regulatory and statutory requirements, including anti-money laundering (AML), Know Your Customer (KYC), and taxation reporting enforced by AU regulators and international authorities.
Legitimate Interests: Data is processed for fraud detection, risk management, service improvement, analytics, and system security, balanced against your privacy rights.

Protective Clause: slotozenz.com will only rely on legitimate interests when such use does not override your fundamental privacy rights as defined by AU and EU data law principles.

Purpose of Processing

OBSERVE: Listing all operational reasons for which slotozen collects and uses personal data.
EXPAND: Inclusion of direct/indirect purposes (gambling, compliance, analytics, security).
REFLECT: Comprehensive and transparent enumeration of data uses for user clarity and legal sufficiency.

Provision of Services: To create and maintain user accounts, verify identity, process deposits and withdrawals, and deliver gaming services via slotozenz.com.
Improvement of User Experience: For service enhancements, website optimization, and personalized recommendations.
Marketing and Communications: To send promotional offers, updates, and service-related notifications (subject to consent).
Compliance and Reporting: To fulfill legal, regulatory, and licensing requirements, including those set by AU and Curaçao authorities.
Risk Management and Fraud Prevention: To detect, investigate, and prevent fraudulent or unlawful activity, unauthorized transactions, and gaming abuses.
Statistical Analysis: For internal benchmarking and aggregated, anonymized analytics.

Disclosure & Sharing

OBSERVE: Evaluation of disclosure scenarios and lawful data sharing partners.
EXPAND: Considering all service, regulatory, and marketing contexts.
REFLECT: Clear outline of sharing controls and user protections.

Payment Service Providers: User data is disclosed to banks, financial intermediaries, and e-payment processors (subject to security controls) strictly for transaction fulfillment.
Service Providers: Data may be shared with IT support, hosting, analytics, and customer service companies contracted by slotozenz.com and bound by confidentiality agreements.
Regulators and Legal Authorities: Data may be disclosed to AU and Curaçao regulators, law enforcement agencies, or tax authorities if required by law, judicial process, or regulatory reporting.
Affiliates and Subsidiaries: slotozenz.com may share data with its subsidiaries, such as Friolion Limited (Cyprus, registration HE 419102), as part of licensed operations or support services.
Advertising Partners (With Consent): In some cases and only with explicit consent, anonymized or pseudonymized data may be shared with advertising networks or marketing affiliates for targeted campaigns.

Protective Clause: Personal data will not be sold or leased to third parties and is shared strictly on a need-to-know basis in line with AU privacy requirements.

International Transfers

OBSERVE: Assessment of cross-border data transmission risks and regulatory requirements.
EXPAND: Identification of safeguarding mechanisms for non-AU/EU data transfers.
REFLECT: Legal assurance of equivalent protection for users' information.

Countries/Regions: Personal data may be transferred to or processed in jurisdictions in which slotozen or its partners operate, including Curaçao, Cyprus, and selected European countries, as needed for technical and operational purposes.
Protection Guarantees: slotozenz.com implements appropriate safeguards, such as Standard Contractual Clauses (SCCs), international data processing agreements, and, where necessary, additional security measures to ensure compliance with Australian Privacy Principles.
User Rights: Regardless of location, your data will be protected consistent with the requirements of Australian law and this Privacy Policy.

Regional Compliance Note: Data processed outside Australia remains subject to slotozenz.com's privacy controls and obligations, ensuring users' rights are equally enforceable.

Data Retention

OBSERVE: Definition of precise retention policy by category and regulatory requirement.
EXPAND: Clear criteria for retention, deletion, and archival processes.
REFLECT: Alignment of data lifecycle practices with user interests and AU law.

Personal and Account Data: Retained for the duration of your active account and for up to five (5) years following account closure, or as required for legal, regulatory, or tax reasons.
Transactional Data: Financial and gaming transaction details are stored for at least five (5) years from the date of transaction, in compliance with AU record-keeping obligations.
Cookies and Analytical Data: Cookie-based data is retained in accordance with type-session cookies (removed at session end); persistent cookies (for up to two years, unless deleted by the user).
Deletion Criteria: Data is deleted or anonymized upon expiry of statutory or operational necessity, in response to valid user requests, or where continued processing is no longer lawful.

Legal Obligation: slotozenz.com may retain data beyond stated periods if required by law, for dispute resolution, or to enforce platform policies.

Your Rights

OBSERVE: Specification of data subject rights under AU privacy law.
EXPAND: Practical realization of rights, including procedures and timelines.
REFLECT: Empowering users and ensuring slotozenz.com's compliance with user-driven controls.

Access: You may request a copy of your personal data held by slotozenz.com at any time.
Correction: You have the right to request corrections to inaccurate or incomplete personal information.
Deletion ("Right to be Forgotten"): You can request deletion of your data, subject to retention needs (e.g., regulatory obligations).
Restriction of Processing: You can request a limitation on the way your data is processed where a legitimate ground applies.
Objection: You may object to certain uses of your data, including for marketing or profiling purposes.
Data Portability: You may request to receive your information in a structured, commonly used, and machine-readable format.
Withdrawal of Consent: You can revoke consent for marketing communications or cookies at any time.

Procedural Note: All requests should be submitted to [email protected]. Verification may be required to protect user security. slotozenz.com will respond within a reasonable timeframe, consistent with AU regulations.

Cookies & Tracking Technologies

OBSERVE: Categorization of all cookies and trackers employed.
EXPAND: Rationale for each type and mechanisms for user control.
REFLECT: User transparency and opt-out procedures for full AU compliance.

Session Cookies: Essential for website operation; expire when you close your browser.
Persistent Cookies: Enhance user experience and remain on your device for up to two years or until manually deleted.
Third-Party Cookies: Set by analytics providers (e.g., Google Analytics) and advertising partners, subject to your consent.
P urposes: Enable functionality, authenticate users, monitor site usage, personalize offers, and optimize marketing.
Managing Cookies: You may manage or disable cookies via your browser settings at any time. slotozenz.com may also provide internal cookie management tools where feasible.

Legal Note: By continuing to use slotozenz.com, you consent to the use of cookies as described. Consent for non-essential cookies may be managed or withdrawn separately.

Data Security

OBSERVE: Review of all security mechanisms safeguarding user data.
EXPAND: Detailing technical, organizational, and staff-level protections required by law and industry best practices.
REFLECT: Legal assurance of adequate protection and ongoing security diligence.

Encryption: All personal and transactional data is encrypted using SSL/TLS technology during transit and storage.
Access Controls: Strict internal controls ensure data access is limited to authorized personnel for legitimate business needs only.
System Audits: Regular security assessments, vulnerability scans, and penetration tests are conducted to identify and mitigate risks.
Staff Training: Regular privacy and data security training is provided to all staff handling personal information.
Incident Management: Comprehensive protocols are in place for breach detection, response, and user notification as required by AU law.

Regional Compliance Note: Security standards meet or exceed the requirements of the Australian Privacy Act and relevant industry codes for online gambling operations.

Complaints & Contacts

OBSERVE: Identification of dedicated contact channels for privacy concerns and compliance with legal grievance mechanisms.
EXPAND: Explanation of complaint procedures and escalation options.
REFLECT: Facilitation of prompt, transparent resolution and regulatory oversight.

Data Protection Inquiries: Direct all privacy concerns or access requests to the Data Protection Department at [email protected] or [email protected].
Internal Resolution: slotozenz.com will investigate all complaints and respond within a reasonable timeframe, generally within 30 days.
Regulator Escalation: If you are dissatisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Updates

OBSERVE: Validation of notification methods and update cycles.
EXPAND: Provision for proactive user communication and audit trails.
REFLECT: User assurance of continuous transparency and procedural certainty.

Policy Changes: slotozenz.com reserves the right to amend this Privacy Policy at its sole discretion and as required by law.
User Notification: Material changes will be communicated via email notification (if applicable) and clearly posted on slotozenz.com at least 14 days prior to taking effect.
Effective Date: This version is effective as of 1 January 2025. Users are encouraged to review this page regularly for updates.