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How to Reach slotozenz.com Support

If you require assistance in relation to your account, responsible gaming, legal queries, or any matters concerning your interaction with slotozenz.com, please use one of the approved communication channels outlined below. To ensure a secure and prompt response in accordance with Australian regulatory standards, always contact us via the official slotozenz.com website and referenced communication methods only.

  • Email Support (24/7):
  • Live Chat: Available to all registered users via the official website slotozenz.com, providing confidential, real-time support 24 hours a day, 7 days a week.
  • Contact Form: Use the secure submission form below to detail your request. Provide your name, a valid contact e-mail, and a concise description of your query. Our dedicated support team will respond in compliance with regulatory best practices and privacy obligations, typically within one business day.

slotozenz.com Corporate and Licensing Information

  • Legal Entity: slotozen operates exclusively via the online platform slotozenz.com, owned and operated by Dama N.V. (registration number: 152125), headquartered at Scharlooweg 39, Willemstad, Curaçao.
  • Gaming Licence: slotozenz.com is licensed and regulated by the Curaçao Gaming Control Board (GCB) under Licence No. OGL/2023/174/0082, valid until 31 December 2025. All gaming services are offered in strict compliance with this licence.
  • Group Company: Dama N.V. is the parent company. Some back-office operations are managed by Friolion Limited (Cyprus, Reg. HE 419102).

Regional Usage and Compliance Information

  1. Australian Market Commitment:

    slotozenz.com provides access to Australian users solely as an offshore, Curaçao-licensed operator. In accordance with Australian regulatory guidelines, slotozenz.com:

    • Does not offer or advertise prohibited interactive gambling services to Australian residents.
    • Delivers customer support and responsible gambling resources in English and in accordance with AU consumer protection standards.
    • Maintains transparent communication of rights, risks, dispute procedures, and contact channels as required under the Interactive Gambling Act 2001 and related AU legislation.
  2. Dispute Resolution and User Protections (System 2, CCoT):
    • All users have the right to file a formal complaint regarding account, transaction, or fairness concerns by e-mailing [email protected]. slotozenz.com's internal disputes process will investigate and communicate an official response typically within 10 business days, respecting AU consumer protection guidelines.
    • Should internal resolution not be satisfactory, users may escalate their complaint to the Curaçao Gaming Control Board at www.gamingcontrolcuracao.org, citing Licence OGL/2023/174/0082.
    • Personal information submitted will be handled in accordance with slotozenz.com's privacy policy and the Australian Privacy Principles.
  3. Responsible Gambling and Legal Use (System 2, CCoT):
    • All communication channels are open for responsible gambling assistance. slotozenz.com encourages users to gamble responsibly and provides AU-specific resources on request.
    • Accounts must only be used by individuals aged 18 years or older who are legally permitted to gamble under Australian law.

Legal Disclaimers and Compliance Notes (AU, 2025)

  • Jurisdiction Disclaimer: slotozenz.com is operated from Curaçao and does not maintain a physical presence or customer service phone line in Australia. All communication is exclusively through the official website or specified e-mails. Use of services by Australian residents is subject to local laws, and it is your responsibility to ensure legal compliance.
  • Data Protection and Confidentiality: All messages and data provided via contact channels are processed subject to slotozenz.com's privacy policy and in accordance with the Privacy Act 1988 (Cth, AU). Your information will only be used to respond to your inquiry and provide relevant support or compliance-related communication.
  • Response Times and Support Hours: slotozenz.com's support team is available 24/7. E-mail and contact form responses will generally occur within one business day as required by industry best practice, but complex legal or technical queries may require additional time.
  • Brand Limitation: All references to slotozen in this document relate exclusively to its online operations via slotozenz.com. No other domains, entities, or platforms are associated with slotozen's gaming services.

Regional Compliance Note: This contact information and platform disclosure is structured in accordance with Australian legal and licensing requirements, ensuring that all users have transparent access to official support, legal recourse, and responsible gaming assistance as mandated in 2025.